SUPPORT TOPICS
ADDITIONAL SUPPORT TOPICS ARE AVAILABLE BELOW. PLEASE CLICK ON YOUR SECTION OF INTEREST TO EXPAND THE TOPIC.
Warranties and Guarantees
Satisfaction Guarantee
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 30 days; otherwise a re-stocking fee may be charged. Credit card orders will receive funds in the form of a credit.
Snuggleback Warranty
Every SnuggleBack comes with a 1 year warranty and a 30-day money-back-guarantee.
30 Day Guarantee
You may return the product(s) to our Akron, Ohio warehouse within 30 days of receipt/delivery for a refund.
Note: Original outgoing shipping fees will not be refunded if a product is returned. We will refund shipping costs only if the return is a result of our error.
Snuggleback's 30-Day Money Back Guarantee is NOT unconditional and is subject to the following restrictions:
- All products must be returned in the original condition in which it was received by the customer including packaging, documentation, warranty cards, manuals and accessories.
Order Information
Ordering Information
Toll-free phone at 800.511.6049
Sales hours are from Monday-Friday 9 a.m. to 4 p.m. PST
Our customer service agents are available to answer any of your order or product questions. (Weekdays 9:00a.m - 4:00 p.m. PST)
International customers:
Call 330-564-0817
Online:
www.snuggleback.com
International Orders
International customers:
Call 330-564-0817
Online:
www.snuggleback.com
Order Confirmation Email
Immediately after you have successfully placed your order with Snuggleback.com, you will receive an e-mail that details your order. This can be printed for your records. The order confirmation e-mail includes your order number, the details of the products and prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the shipping method.
Shipping Information
Shipping Confirmation Email
When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 1 - 2 business days after placing the order online or over the telephone. You can expect to receive this e-mail within the 1 - 2 business day timeframe. The e-mail contains the details of your shipment as well as a tracking number and link to the selected carrier site. You can click on the tracking number located near the bottom of the e-mail to track your order.
Returns
How Do I Return Something
If you would like to return an item, please email info@calell.com
A customer care specialist will respond promptly with a return confirmation message and Return Authorization number. Normal business hours for customer service are 9:00 a.m. - 4:00 p.m. PST Monday-Friday, please allow 1-2 business days for all replies. Cal-Ell employees observe all major holidays.
For your return you MUST obtain an RA number (RA#). All unauthorized returns are subject to a restocking fee. "Undeliverable" or "Refused by Recipient" shipments are considered unauthorized returns and therefore subject of the same restocking fee and return shipping charges. Outgoing shipping is re-charged if we re-ship the same package a second time.
Please return merchandise to:
Cal-Ell Imports Ltd.
Attn: Returns RA#: _________
201-669 Ridley Place
Delta, BC V3M 6Y9
Your return credit will process and funds will be credited back to you. Refunds take approximately 3-4 weeks to process once the item is received in our Delta, BC warehouse. E-mail all requests to info@calell.com